Congratulations
Irish Life has won "Private Sector Project of the Year" at the ICT
Excellence awards
They also won the
Global 360 customer innovation award for EMEA, which was independently judged by:
-
Bruce Richardson,
Chief Research Officer, AMR Research
-
Dennis Byron, Senior
Analyst, IT Investment Research; Community Manager for Improving Business
Processes, ebizQ
-
lay Richardson,
Senior Analyst, Business Process Management, Forrester Research
-
Deborah Rosen, SVP
and Chief Marketing Officer, Global 360, Inc.
They won this award against stiff
competition from BMW Italia and Industriens Pension in Denmark
The results:
They increased
productivity by 35%, boosted staff morale, improved customer service and
enabled the business to confidently expand into new markets.
Click here to view a
video with David Hanly - CEO, Irish Life Corporate Business, where he describes
the project and improvements achieved.
We say:
"Congratulations and well done. There is no doubt that this initiative will resonate
with lots of organisations that continue to wallow in a sea of paper. The winning combination was a committed
leadership, a change in culture, strong process management and measurement, all
key contributors to successful process improvement projects. In this case improvements were enabled by
technology, in this case provided by Global360 and its Irish business partner,
Zarion".
If you would
like us to showcase your successful BPM project, please let us know.
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